THE JACUZZI INCIDENT

THIS IS MY LETTER TO CRYSTAL
Dear Sir :


Enclosed is the payment for damages to the condo.
I would like you to mail it back to me!. There was NO negligence on our part in this unfortunate accident. If there was any negligence ,I would feel completely responsible.
I followed the instructions next to the Jacuzzi completely. It explicitly said that the only instructions were to make sure that the water was above the jets and below the drainage. I did that. There was no mention that the jets should be pointed downward to prevent an overflow!
If I had left the Jacuzzi unattended, that would be negligent, but I didn’t. There was a 16 yr old in the room with the Jacuzzi at all times. If the 16 yr old didn’t react in a normal manner and didn’t try to stop the overflow immediately that would have been negligent but she reacted as fast as she could and did turn off the jets as quick as possible.
If I hadn’t notified the office immediately, that would have been negligent , but we called immediately. If I didn’t co-operate completely with office that would have been negligent but we let them in and co-operated completely. In short- we did everything properly and therefore I am not responsible for this accident.
Perhaps better instructions on the Jacuzzi would have prevented this accident.
I am very disappointed in Crystal Mountain’s reaction however!
My vacation was partialy ruined due to this. After a long day of sking- relaxing in a Jacuzzi was looked forward to by myself and my guests. A true RESORT would have offered to make amends for our loss. A reduction in our room rate would have been reasonable or an invitation to spend another night to make up for the disastrous night that we had experienced.
I think a reasonable resolution to this situation is that you should apply the refund that you should have offered me, to cover the damages.

Joel Zacks
15914 Jeanette
Southfield,mi
48075