Goodbye, My Friend

For my birthday, Shany got me an MP3 disk on key. We were inseperable, my disk on key on I, as we travelled back and forth from Bar Ilan together. Lighter than a Diskman, with more song capacity, I quickly fell in love. I wore her around my neck, and she would lay next to my heart, ready to sing whenever I needed. When there were documents to be copied, it was her I would stick into the computer. Her, and her alone, that would carry all my information for me. Indeed, in times of stress, and times of joy, I knew disk on key would be there. But slowly, slowly, I felt it happening. Every time I would use her to save a file, she would become a little more attached to the computer, a little less attached to me. She started breaking at the seams. I felt her internal pain, her indecisiveness, as she became more and more detached from me. And then, 28 days after our first meeting, 28 days after I fell in love, it happened. She was in the computer for a long time, as I worked on a file. When I tried to retrieve her, she refused, preferring the warmth of the computer, to the warmth of my heart. I pulled again, refusing to give up on her, refusing to let her go. She realized she would never have control to choose, would always be under my control, and she hated me for it. In a last act of revenge, she came apart in my hand, preferring destruction to a lifetime of servititude. As I looked in my hand, I knew it was over, as I held her body, but her head was still in the USB port.
We went back to where she came from, to that store on Kanfei, LaserLine. Too choked up to speak, Shany explained to them what happened, and asked for them to heal her. To our surprise, we were treated very rudely, and told we would have to pay almost the full price to have her repaired. We showed them our warranty, signed only 28 days before, and good for a year, but they did not budge. Accusing us of breaking her, they refused to listen to our complaint that she was improperly made. Her whole being was there to be inserted, and removed, from computers. If she breaks while doing that, then there is a manufacturers problem, and she should be fixed and returned to us immediately. They were even rude enough to tell us they did not want us as customers, if we think they should fix her for free. Refusing to give into their demands, we left with our broken friend, dooming her to a lifetime of pain, unless we can find another place to have her healed. When we returned to our home, we were broken on the inside. Shany felt I should have spoken up in disk on key's defense, maybe there was something I could have said to have swayed their hardened hearts. I did not agree. We are now at a loss as to what options are available to us. What would you do, if your friend, your music mate, your information holder, was hurting, and the store wouldnt help her for free?